Documentation including:

• User manuals
• Business Processes and Procedures
• Technical documentation
• Specifications
• Test scripts
• Help screens
• Marketing and sales literature
• Web site content
• Course materials (paper, audio-visual and computer-based)
• Training on your own site, or your customer's
• Editing of your documents and design of your house style
• Work involving input from English, French, German, Dutch, Italian and Spanish original documents
• Production of camera-ready copy, printing and delivery
• Programming in support of training
• User testing
• Consultancy on the human-computer interface

We can provide documentation, training or a package of services to meet your needs. If you have information requirements not covered here, please ask us.

As you can see from our record, we can undertake a wide range of work. In addition, we have a unique combination of skills:

• Do you require documentation for existing code? We have documented major projects, from code in Java, Visual Basic, C, SQL, HTML and XML.
• Are you involved in the World-Wide Web and e-commerce? We have been developing documentation in this field since 1998.
• Do you supply equipment or software for scientific, engineering, industrial or educational purposes? We have special expertise in these fields.
• Do you need to combine documentation and training? We can handle both. Your documentation benefits from our involvement with users in training, and your training benefits from the right documentation.
• Are you a European company? We can read, and work from, original documents in several European languages, particularly French, German, Dutch and Spanish.
• Do your customers have English as their second language? We are experienced in training and writing in English for readers whose mother tongue is another language.

The Principal Consultant at Wise Words is Richard Burnham. He combines a broad technical background with extensive experience in explaining technical matters clearly to a wide range of audiences, both in the UK and overseas. He has degrees in both software engineering and chemistry. His experience includes teaching and training at various levels, technical writing, programming and specification, and chemical research in academic and industrial laboratories.

Since 1986 he has been involved in training and designing training course materials for users of information technology, and has mounted training courses at work for a wide variety of people.