Wise Words What does a 
Technical Author do?
What does a technical author do?

The work of a technical author

The most important person: the reader

What should you look for in a technical author?

When should you call in the technical author?

Why do you need a technical author?

How long does it take?

What does a technical author need?

What if you can't afford a technical author?

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That's a question I'm often asked whenever I have to enter my occupation on a form. More importantly, clients and agencies often ask this question in one way or other. This document is for you, if you are likely to recruit a technical author, or to commission work from one.

A technical author produces information on technical subjects. This information can be many different kinds of things, for example:

  • Business procedures for internal company instructions or to comply with ISO standards
  • User instructions for such things as computer software, computer hardware, telecommunications equipment, scientific instruments or consumer electronics
  • Technical documentation for software or hardware engineers

The output may be in various forms:

  • Paper
  • Electronic (for example, help screens)
  • Multimedia

It may be for:

  • Users (book, manual, handbook, training course, script for an audio-visual program)
  • Developers or engineers (technical documentation, specifications or test scripts)
  • Customers (marketing documents, white papers)
  • Others

I am using the term "technical author" in a wide sense, so some people who come under this description may have different job titles.

The important thing, which I hope to bring out in this document, is that the actual production of the deliverable copy is usually only a small, though essential, part of a technical author's work.

This is a personal view, so not all my colleagues will see everything the way I describe it here. I am writing from the point of view of a contract technical author, so writers of books for a mass audience and employees in large or small documentation departments may have different ideas on some points.


 
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This is version 2, November 2002

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